Privacy Policy

Welcome to our official website. We are a professional manufacturer of biomass pellet machines and complete pellet production lines. We attach great importance to the privacy protection of website visitors and purchasing clients. This Privacy Policy describes how we collect, use, store and share your personal data. It applies to all interactions including website browsing, inquiry form submission, email communication, online consultation, equipment purchase and after‑sales services.

By accessing, browsing this website or submitting inquiry forms, you acknowledge that you have read and fully agree to all terms of this Privacy Policy. If you disagree with any part, please stop using this website immediately. This policy complies with GDPR (EU), CCPA (California USA) and applicable personal data protection laws in China.

1. Who We Are

Company Name: Shandong Guanlitong Machinery Technology Co., Ltd.

Website URL: www.pelletmachinefactory.com

Privacy‑related Contact Email: gltdavid@pelletmachinefactory.com

Company Address: No. 689, North End of Zheshan Street, Zheshan Industrial Park, Zhangqiu District, Jinan City, Shandong Province, China

We are a direct manufacturer specializing in biomass pellet mills and complete pellet turn‑key production lines. Our company acts as the data controller.

2. Information We Collect

We only collect data necessary for business communication, quotation, order fulfillment and after‑sales support following data‑minimization principle.

  1. Information you submit voluntarily (inquiry forms, emails, online chat, business communication)‑ Your full name, job title, company name, country/region, email address, phone number, WhatsApp and other contact details;‑ Project requirements: pellet machine capacity demand, working condition, project description, purchasing intention and message content;‑ Order‑related data: delivery address, commercial documents for customs clearance, contract records.
  2. Automatically collected technical dataWhen you visit our website, our server automatically records your IP address, browser type, device information, visited pages, stay duration and traffic sources. Part of such data is anonymized for website statistics, troubleshooting and site optimization, not intended to identify natural persons directly.
  3. Cookies & Tracking TechnologiesWe use cookies and pixel tracking tools to remember your language preference, analyze website traffic for Google Analytics and remarketing campaigns. You may disable cookies via browser settings, while some website functions may not work properly after disabling cookies.

3. Purposes for Data Usage

Your personal data shall only be used for purposes listed below and shall not be misused beyond business necessity:

  1. Reply to your inquiries, provide biomass pellet machine quotations, technical drawings and equipment specifications;
  2. Business negotiation, sample communication, order processing, production scheduling and customs & shipment arrangement;
  3. After‑sales technical support, troubleshooting, spare‑parts supply and warranty services;
  4. Send relevant product updates about pellet equipment and production lines (you may unsubscribe at any time);
  5. Optimize website functions and analyze visitor behavior to improve user experience;
  6. Comply with legal obligations regarding export trade, customs, tax requirements and dispute settlement.

4. Information Disclosure to Third‑Parties

We will NOT sell or rent your personal data to unrelated third parties. Data may be shared under the following limited circumstances:

  1. Authorized service providers necessary for business operation: web hosting service, email service, analytics tools, customs and logistics partners. These third‑parties shall process data strictly under agreed contracts and shall not reuse data for other purposes.
  2. Required by law: disclosure upon legal request from judicial authorities or customs supervision authorities.
  3. Enterprise merger, acquisition or business transfer; the successor entity shall undertake privacy obligations under this policy.
  4. When you provide explicit written consent for data disclosure.

5. Data Storage & Security

  1. Data storage location: Most business data is stored on servers located in China. Cross‑border data transmission may occur when cooperating with overseas service providers for international trade business.
  2. Retention period: Inquiry‑related data will be kept for 3‑5 years after last business contact. Order and contract‑related records will be retained as required by commercial and legal regulations. Marketing‑related data will be kept until you unsubscribe. Data will be deleted or anonymized once retention period expires.
  3. Security measures: Our website applies HTTPS encryption for data transmission, firewall protection and strict internal access control. Only authorized staff can access client information, and employees are bound by confidentiality agreements to mitigate data leakage risks. Please note that no internet data transmission can guarantee absolute security.

6. Your Data Subject Rights

Subject to applicable regulations including GDPR, CCPA and Chinese personal data protection laws, you are entitled to:

‑ Access and obtain a copy of your personal data stored by us;

‑ Rectify inaccurate contact information and project‑related records;

‑ Request deletion of your personal data under legal conditions;

‑ Restrict processing or request data portability;

‑ Unsubscribe marketing emails and reject promotional communications at any time;

‑ Lodge an objection against certain data processing activities.

To exercise above rights, please send an email to 【Your privacy contact email】 with your identity information. We will respond within legally required time limits. EU/EEA users also have the right to file complaints with local data‑protection supervisory authorities.

Our website may contain hyperlinks to external third‑party websites. This Privacy Policy does not apply to those external sites. Please read their own privacy statements.

8. Minors

This website targets B‑to‑B industrial equipment buyers. We do not intentionally collect personal information from minors.

9. Policy Updates

We reserve the right to revise this Privacy Policy from time to time. Updated version will be published on this page with revision date shown on the top. Your continued use of this website constitutes acceptance of updated terms.

For privacy‑related questions, please contact: gltdavid@pelletmachinefactory.com